At Clearclean Traders Sdn. Bhd., we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, place an order, or contact us for support.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Details – such as your full name, phone number, email address, and billing/shipping address.
- Transaction & Payment Information – such as order details, invoices, and payment confirmation (securely handled through our authorized payment providers).
- Website Usage Data – such as IP address, browser type, and browsing activity, collected through cookies or similar technologies.
- Business Information – if applicable, including company name, tax number, and purchase orders.
2. How We Use Your Information
We process personal information only for legitimate business purposes, including:
- Processing, fulfilling, and delivering your orders.
- Providing customer service, order updates, and support.
- Sending promotional offers, newsletters, or product updates (only if you have opted in).
- Improving our products, services, and website functionality.
- Compliance with legal or regulatory requirements.
3. Data Storage & Protection
- We implement industry-standard security measures such as encryption, firewalls, and secure servers to protect your data.
- Sensitive information such as payment details is not stored on our servers.
- We retain personal data only as long as necessary to fulfill business or legal obligations.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share it with:
- Logistics and courier companies for order delivery.
- Payment processors for secure transactions.
- Government authorities if required by law.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data where applicable.
- Opt out of marketing communications at any time.