We take pride in delivering high-quality cleaning products. However, if you are not satisfied, the following policy applies:
1. Eligibility for Returns
- Returns must be requested within 7 days of receiving the order.
- Products must be unused, unopened, undamaged, and in original packaging.
- A valid proof of purchase (invoice/receipt) is required.
2. Non-Returnable Items
- Products that have been opened or used.
- Perishable or customized cleaning products made specifically for your order.
- Discounted or clearance items, unless defective.
3. Return & Refund Process
- Contact our customer service team at clearclean.traders@outlook.com or 017-413 5463 with your order details.
- Once approved, ship the items back to our warehouse at your own cost (unless the return is due to our mistake).
- We will inspect the returned products and notify you of approval or rejection.
- If approved, refunds will be issued to your original payment method within 7–14 business days.
4. Replacements
If you receive a defective or wrong item, we will arrange a free replacement or issue a full refund, including return shipping costs.