We aim to deliver your orders quickly, safely, and affordably.
1. Delivery Coverage
- We ship across Peninsular Malaysia, Sabah, and Sarawak.
- International shipping is available upon request and subject to additional fees.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment is received.
- Orders placed after 3 PM, on weekends, or on public holidays will be processed the next business day.
3. Delivery Timeframes
- Standard Delivery (West Malaysia): 3–7 business days.
- East Malaysia (Sabah & Sarawak): 5–10 business days.
- Express Delivery (selected areas): 1–3 business days.
4. Shipping Charges
- Shipping fees are calculated based on package weight, size, and destination.
- Free shipping may be offered for bulk orders, promotions, or purchases above a certain amount.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your delivery status through the courier partner’s website.
6. Damaged, Lost, or Missing Orders
- If your order arrives damaged, please report it within 48 hours with photo evidence.
- In case of lost or missing parcels, we will coordinate with the courier to resolve the issue.
- Replacement or refund will be arranged if the parcel cannot be recovered.